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Croatian Speaking Customer Service for AI & Technology Company - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a fantastic opportunity for Croatian Speaking Customer Service Representatives at an innovative AI & Technology Company, with the chance to live and work in Greece. This role is ideal for individuals who are passionate about technology and dedicated to delivering exceptional customer support. As a representative, you will assist clients in Croatian, addressing their inquiries related to AI products and services.. Key Responsibilities. . Handle customer inquiries regarding AI and technology solutions, account management, and user assistance via phone, email, and chat in Croatian.. . Provide detailed information about technology products, features, and applications to enhance customer understanding.. . Assist customers with troubleshooting technical issues and ensure timely resolutions.. . Resolve customer complaints and issues effectively to maintain high satisfaction levels.. . Document all customer interactions in the CRM system to ensure accurate tracking and follow-up.. . Collaborate with internal teams to improve service delivery and user experience.. . Stay informed about the latest trends in AI and technology to provide up-to-date support and guidance.. . . Fluency in Croatian (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, preferably in the technology or AI sector.. . Strong communication skills and a desire to help customers succeed.. . Problem-solving abilities and the capacity to address technical inquiries effectively.. . Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.. . Familiarity with technology products and customer relationship management (CRM) software is desirable.. . Willingness to work flexible hours, including weekends and holidays as required.. . Relocation to Greece is required for this position.. . Company Location: Bulgaria.