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Italian-Speaking Customer Support for Online Marketplace Platform Department at Mercier Consultancy. Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this essential role, you will provide outstanding support to our Italian-speaking clients, helping them navigate our online marketplace effectively. Your dedication to customer service will be pivotal in ensuring that users have a seamless and enjoyable experience.. This position is perfect for individuals who are passionate about e-commerce and customer engagement. If you possess excellent communication skills and a commitment to helping others succeed, we encourage you to apply!. Responsibilities. . Respond to customer inquiries in Italian through phone, email, and chat channels. . Assist clients with questions related to transactions, platform features, and account management. . Accurately document customer interactions and resolutions in our CRM system. . Collaborate with internal teams to resolve issues effectively. . Provide guidance on best practices for using the online marketplace. . Collect and communicate customer feedback to improve our services. . Participate in training sessions to maintain up-to-date knowledge of platform updates and industry trends. . Fluency in Italian and English, both written and verbal.. Your nationality and native language . must. be clearly stated in your C.V. and/or Cover Letter.. Previous experience in customer support, especially in e-commerce or online platforms. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. A customer-centric approach with a passion for helping others. Ability to manage multiple inquiries in a fast-paced environment. Familiarity with online marketplace systems and customer support tools. Company Location: Greece.