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Customer Service Agent at Remote Recruitment. Customer Service Agent. Location:. Remote. Job Overview. Remote Recruitment is eager to find a dedicated . Customer Service Agent. to join our dynamic team. In this role, you will be the primary point of contact for our customers, addressing inquiries, providing information, and resolving issues with a focus on delivering exceptional service. Your role is instrumental in enhancing customer satisfaction and loyalty.. If you are enthusiastic, have a passion for helping others, and possess strong communication skills, this could be the perfect opportunity for you!. Key Responsibilities. . Handle incoming customer inquiries via phone, email, and chat in a friendly and professional manner.. . Provide accurate information regarding products, services, and order status.. . Resolve customer complaints effectively and with empathy, ensuring a positive experience.. . Document customer interactions, feedback, and resolutions in our CRM system.. . Follow up with customers to ensure their issues are fully addressed and satisfaction is achieved.. . Collaborate with team members to improve processes and enhance customer experiences.. . Participate in ongoing training sessions to stay current with product knowledge and customer service techniques.. . Requirements. . Previous experience in a customer service role is preferred, but not required.. . Strong verbal and written communication skills.. . Ability to listen attentively and respond appropriately to customer needs.. . Excellent problem-solving skills and a proactive approach to challenges.. . Familiarity with customer service software and CRM systems is a plus.. . Ability to work independently and maintain productivity in a remote setting.. . High school diploma or equivalent; a degree in a relevant field is advantageous.. . Flexibility to work various shifts as required.. . Company Location: South Africa.