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Customer Service Specialist at Simple Mills. Simple Mills is on a mission to transform the way food is made—creating nourishing products with astounding ingredients and amazing taste. Founded in 2012 by Katlin Smith, our brand has redefined center-aisle grocery by delivering better-for-you products made with unique, nutrient-dense ingredients. Today, we’re a category leader and the #1 natural brand in multiple segments, with distribution in over 30,000 stores nationwide. . Now, as part of Flowers Foods, we’re entering an exciting new phase of growth—expanding our reach, accelerating innovation, and amplifying brand awareness, all while preserving the integrity of what makes Simple Mills special. Our commitment to using simple, high-quality ingredients ensures that every bite is both delicious and nutritious. Whether it’s watermelon seed flour in our cookies or butternut squash in our crackers, we craft our products with innovative, wholesome ingredients that deliver extraordinary taste. . Our work has been recognized by Fast Company as a Brand That Matters and a Most Innovative Company, and has been featured in Vogue, Forbes, Women’s Health, and NPR’s How I Built This. In 2024, Inc. named us one of its Best Workplaces, reflecting our dedication to fostering an inspiring and inclusive environment where passionate individuals can make a difference. . Join us as we shape the future of food. Learn more at . www.simplemills.com. . . Role Description. The . Customer Service Specialist. will be a critical role in Simple Mills’ growth by ensuring seamless operations with our customers. The Specialist will have hands-on execution responsibilities and gain valuable experience and exposure to supply chain, logistics, and sales. The ideal candidate will be ambitious and motivated to gain broad exposure to all facets of a supply chain organization.  .  The position will report to the . Manager, Customer Service. and responsibilities will include: . Manage the full order life cycle from creation through delivery, ensuring accurate pricing, lead times, inventory availability, and adherence to customer requirements . Ensure a smooth end-to-end supply chain process between Simple Mills and customers . Partner cross-functionally to resolve customer complaints, credits, and deductions in a timely manner . Work closely with Warehousing & Logistics teams to ensure accurate and on-time, in-full (OTIF) deliveries . Proactively communicate with customers regarding service-level risks, inventory constraints, and order status updates, and develop action/allocation plans when needed . Collaborate closely with the Sales team to ensure order prioritization and accurate delivery alignment during inventory shortage situations . Drive root-cause analysis for OTIF losses and partner with cross-functional teams to implement process improvements . Maintain and update customer orders and any associated changes within the ERP system . Develop a deep understanding of customer requirements and ensure compliance with all service expectations . Monitor and report on key customer supply chain KPIs (fill rate, on-time pickup/delivery) and identify opportunities for cost efficiency . Interact with EDI platforms to resolve order management errors or delays . Create and distribute daily, weekly, and monthly reporting both internally and externally . Identify and execute cost-savings initiatives related to chargebacks, deductions, and non-compliance fees . Work with distributors to manage order delays and modifications - including proactive communication, issue troubleshooting, and evaluating inventory to ensure timely fulfillment . Perform other projects and responsibilities as assigned .  . Bachelor’s Degree preferred. (Associate’s or equivalent required) in Supply Chain, Business, or a related Operations field . 1–2 years . of experience in a customer-facing role; preferred experience in Customer Service, Account Management, Order Management, or Transportation within a consumer products environment . Intermediate proficiency in Microsoft Excel (e.g., formulas, pivot tables; familiarity with macros or BI tools a plus) . Experience with NetSuite or another ERP system’s Order-to-Cash process preferred . Experience with EDI systems (especially TrueCommerce) is a plus . Strong understanding of supply chain operations, including production, warehousing, and distribution . Exceptional attention to detail with the ability to work quickly and accurately . Effective written and verbal communication skills . Demonstrated problem-solving ability with a bias toward action and continuous improvement . Highly collaborative with strong organizational and time management skills . Personal alignment with the Simple Mills mission and a genuine passion for improving the food system to help people and the planet thrive . Working at Simple Mills  . At Simple Mills, we’re not just building a brand—we’re leading a movement that’s transforming how food is made and enjoyed. If you’re passionate about purpose-driven work and crave a role where you can have a meaningful impact, this is your chance to be part of something bigger. . Why Join Us? . Be a Change-Maker . Play a key role in redefining the food industry, crafting products that nourish people and contribute to a healthier planet. . Thrive in a Mission-Driven Community . Work alongside a dynamic team of innovators and food lovers who are committed to positive change and bold ideas. . A Workplace Where You Belong . We foster an environment where every voice is heard, valued, and empowered. Inclusion and belonging are at the heart of our culture, ensuring that everyone can thrive. . A Culture of Integrity and Impact . We don’t just talk about doing good—we live it. Our team is committed to ethical practices, responsible sourcing, and making decisions that drive real, positive change. . Grow with People-First Leadership . Our supportive leadership team is dedicated to mentorship, collaboration, and your long-term success. . Continuous Learning & Development . Whether through hands-on training, innovative learning platforms, or career growth opportunities, we invest in your professional development. . At Simple Mills, you’ll have the chance to make an impact while working in a collaborative and inspiring environment. If you’re ready to shape the future of food, let’s talk. . Company Location: United States.