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German Speaking Customer Service for Digital Wallet Provider - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join a leading Digital Wallet Provider in Greece. This role offers a unique chance to work in a dynamic environment while assisting clients with their digital wallet inquiries and providing exceptional customer service in German.. Key Responsibilities. . Handle customer inquiries regarding digital wallet services, transactions, and account management via phone, email, and live chat in German.. . Provide assistance with troubleshooting issues related to digital payments and account access.. . Educate customers about features, security measures, and benefits of using the digital wallet.. . Document all customer interactions accurately in the CRM system for tracking and reporting.. . Collaborate with technical teams to address complex issues and ensure prompt resolutions.. . Stay updated on industry trends, new features, and regulatory changes affecting digital payments.. . . Fluency in German (both written and spoken) is essential; proficiency in English is a plus.. . Previous experience in customer service, preferably within the financial technology or digital payments sector.. . Strong communication skills with a customer-centric approach.. . Ability to troubleshoot technical issues and provide clear guidance to customers.. . Excellent organizational skills and the ability to manage multiple tasks efficiently.. . Proficient in using CRM systems and other customer service-related tools.. . Willingness to work flexible hours, including evenings and weekends, if required.. . Company Location: Germany.