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Customer Success Specialist, Language Programs (Remote) at Learnlight. Be Part of Our Mission. Learnlight. is an EdTech company that’s passionate about putting trainers at the heart of the learning experience because that’s what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and interpersonal skills training online and on the ground, to learners in more than 180 countries. Since our early years as a digital start-up, we’ve worked with hundreds of blue chips and international institutions across the world. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners, setting them apart in an increasingly complex and global business environment..  . Your Career Opportunity.  . In this exciting new career opportunity, you’ll be reporting to the Regional Head of Global Mobility Service on full-time hours and working from home remotely.. As a Customer Success Specialist, you’ll be responsible for successfully managing the full lifecycle of language training programs for our clients, ensuring high-quality program setup and seamless training delivery. You will:. Manage end-to-end program coordination, including receiving and activating authorizations, creating learner accounts and contracts in the Learnlight platform, ensuring data synchronization with Dynamics, and transferring necessary information to trainer management teams.. Provide dedicated support to clients and assignees, maintaining a professional and empathetic approach, resolving service issues within SLA timelines, escalating complex cases when needed, and documenting all interactions in Dynamics. . Support the Sales Team in maximizing client value, by converting authorizations into active programs, identifying upsell and cross-sell opportunities with relocation partners, and contributing to overall client revenue and profitability.. Monitor program performance and feedback, including tracking attendance, learner ratings, and evaluation results, collaborating with relevant teams to investigate and resolve concerns, and escalating issues to help reduce churn. . Ensure accurate billing, payments, and invoicing, by maintaining up-to-date financial data in the Learnlight platform, verifying contract billing details, and collaborating on monthly reports and client documentation. . Collaborate cross-functionally to drive continuous improvement, working with Product, Technology, and regional teams to report issues, recommend enhancements, and meet key performance metrics such as case resolution, availability, and customer satisfaction..  . What You'll Offer. Advanced level of English and fluency in Spanish and/or Portuguese. Additional languages are a plus.. Advanced proficiency in Microsoft Office and related tools. Excellent communication skills, including strong telephone handling, active listening, and the ability to navigate complex or difficult conversations with empathy, courtesy, and professionalism.. A customer-focused approach, with the flexibility to adapt to diverse client and learner profiles, a strong problem-solving orientation, and a commitment to resolving issues constructively.. Strong organizational and time management abilities, with a proven track record of multitasking, prioritizing tasks effectively, and maintaining high standards of administrative responsiveness under pressure..  . What We Offer.  . . Work-Life Balance:. Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.. . Learning & Development. : Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback.. . Community Events:. Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.. . Company News: . With regular updates on our internal networking platform, you’ll always be connected with the latest developments.. . Cultural Collaboration:. Our . Intercultural Assessment. provides valuable insights to help you build collaboration across diverse cultures.. . Recommend a Friend:. Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).. Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our . Diversity, Equity, Inclusion Workplace Certification. and commitments..  . Ready to Join Us?. Our colleagues – also known as Learnlighters - live by our values of enthusiasm, initiative and commitment. We review applications regularly and interviews are being scheduled now, so we encourage you to apply as soon as possible. Learnlight is a global company and we look for English communication skills for effective collaboration - please apply with your résumé in English..  . The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the email address privacy(at)learnlight.com. You can find more information in the Privacy Policy of our website . https://www.learnlight.com/en/privacy-policy/.  . #LI-Remote. Company Location: Mexico.