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Implementation Specialist (SaaS Healthcare) at Dossier. Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals.. We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.. Job Responsibilities. . Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded. . Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing. . Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations. . Train customers on the use of the software, including best practices and workflow optimization. . Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process. . Coordinate collaboratively with internal teams to meet project milestones. . Ensure a smooth transition from implementation to Customer Success. . Qualifications. . Bachelor's degree. . 2+ years software implementation experience. . Experience in a healthcare setting definitely a PLUS . . Skills. . Project Management. . Critical thinking and problem-solving. . Strong time management and organization. . Excellent verbal and written communication. . Empathy. . Customer Service mindset and focus. . Curiosity and self-motivation. . Confidence and resilience. . Company Location: United States.