German Speaking - Customer Support iGaming in Malta - Relocation Included at Next Job Abroad. Next Job Abroad is excited to announce an opening for a German Speaking Customer Support Agent within the thriving iGaming industry in Malta. This is an amazing opportunity for those who are eager to leverage their language skills in a vibrant and culturally rich environment. We are dedicated to providing our customers with unparalleled support, and we are looking for passionate individuals to join our team.. As a Customer Support Agent, you will play a crucial role in maintaining our reputation for excellence by ensuring all queries from our German-speaking clientele are handled promptly and professionally. We offer comprehensive relocation support to make your transition to Malta as smooth as possible.. Key Responsibilities. . Provide top-notch customer service via live chat, email, and phone to our German-speaking customers.. . Resolve customer inquiries, issues, and complaints with accuracy and empathy.. . Assist customers in navigating our gaming platform and enhance their overall experience.. . Collaborate with team members to achieve service level targets and maintain quality standards.. . Record customer interactions and feedback accurately in our support systems.. . Engage in continual learning by participating in product training and service workshops.. . . Fluent in . German. and proficient in . English. ; additional languages are a plus.. . Previous experience in customer support or a related role is an advantage.. . Strong communication skills with the ability to build rapport with customers.. . Ability to thrive in a fast-paced environment and handle multiple inquiries simultaneously.. . Familiarity with CRM systems and customer support software is desired.. . Ready to relocate to . Malta. and embrace a new cultural experience.. . Interest in gaming and understanding of the iGaming industry is a plus.. . Company Location: Germany.
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