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CSSP Customer Engagement Professional Manager - Remote (CONTINGENT) at ROGERCO, Inc.. ROGERCO, Inc. (RCI) is seeking a seasoned Cybersecurity Service Provider (CSSP) Customer Engagement Professional Manager to join a skilled team supporting an Army customer. Ideal candidates bring a strong background in leadership and customer service, as well as an active Secret level clearance. This is a remote position. This position is contingent upon contract award.. Responsibilities:. . Provide strategic direction and leadership to the Customer Engagement Team, ensuring effective planning and execution of team-level tasks and projects.. . Maintain a comprehensive understanding of the CSSP's service offerings and stay informed of evolving DoD requirements impacting our subscriber base, providing guidance to the team to ensure timely adjustments and compliance.. . Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs.. . Lead and guide the team in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process.. . Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes related to service alignment.. . Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery.. . Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established.. . Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery.. . Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding.. . Manage data for existing customers and facilitate their annual service renewal process.. . Qualifications:. . Education: Bachelor's degree required, preferably in a related field. . Required Experience: Minimum of six (6) years in a related role or field. . Security Clearance: Active DoD Secret clearance. . Extensive experience in team leadership and management.. . A strong emphasis on delivering exceptional customer service.. . Comprehensive understanding of a CSSP and its service offerings.. . Exceptional attention to detail and communication skills.. . Must be a United States citizen.. . Company Location: United States.