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German Speaking Customer Service for Finance Company in Greece at Mercier Consultancy MD. Mercier Consultancy MD is pleased to offer an exciting opportunity for German Speaking Customer Service Representatives for a leading Finance Company based in Greece. This role is perfect for individuals who are passionate about finance and are dedicated to providing outstanding support to clients. As a customer service representative, you will communicate with clients primarily in German, assisting them with their financial inquiries and ensuring a seamless customer experience.. Key Responsibilities. . Manage customer inquiries related to financial products, services, and account management via phone, email, and live chat in German.. . Provide clear and accurate information about financial services, investment options, and regulations.. . Assist customers with account setup, modifications, and transaction inquiries.. . Resolve customer complaints and issues promptly while adhering to company policies.. . Accurately document all interactions and maintain comprehensive records in the CRM system.. . Collaborate with internal teams to ensure the highest level of service delivery and client satisfaction.. . Stay informed on financial market trends and updates to effectively address customer concerns.. . . Fluency in German (both written and spoken) is essential; knowledge of English is a plus.. . Experience in customer service, particularly within the finance sector.. . Exceptional communication skills with the ability to convey complex information clearly.. . Strong problem-solving abilities and a commitment to customer satisfaction.. . Ability to manage multiple inquiries efficiently in a dynamic environment.. . Familiarity with financial products and services is highly advantageous.. . Willingness to work flexible hours, including evenings and weekends as required.. . Company Location: Greece.