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Senior Operations Support Engineer at EUROPEAN DYNAMICS. We currently have a vacancy for a . Senior Operations Support Engineer . fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.. Tasks:. Manage high-severity and complex incidents across interconnected systems, ensuring timely resolution and effective communication with stakeholders.;. Lead technical investigations, root-cause analyses and post-incident reviews, ensuring that corrective and preventive actions are implemented;. Define and refine monitoring strategies, establish performance baselines and thresholds, and optimise observability for proactive issue detection;. Coordinate preventive-maintenance initiatives and environment optimization, ensuring compliance with the operational and security baselines;. Validate deployment plans, rollback procedures and testing strategies in collaboration with DevSecOps and Database Administration teams.. University degree in IT or relevant discipline, combined with minimum 7 years of relevant working experience in IT;. Minimum 7 years of experience in enterprise IT operations, including at least 3 years in a senior operational role managing complex, cross-system incidents and problem investigations;. Excellent experience in supporting containerized and cloud-native production environments;. Excellent experience in ITIL processes, including Incident, Problem, Change, Release, Event and Capacity Management;. Excellent experience with Linux/Unix systems, container orchestration, and CI/CD integration;. Experience in scripting and automation for operational tasks;. Experience in the operation and optimization of middleware and integration technologies, including API gateways, messaging, event-streaming, data transformation and identity-management platforms;. Experience with perform capacity planning, performance trend analysis, and operational risk assessment;. Experience with observability, logging and performance-monitoring tools;. Strong understanding of automation frameworks, version control and artefact management solutions supporting operational efficiency;. Strong communication, documentation and coordination skills, including the ability to lead technical incident bridges and stakeholder updates;. In-depth understanding of the middleware and integration technologies, covering API management, data transformation, messaging, event streaming, identity and access management, web and mobile infrastructure, observability, and automation tools;. Excellent command of the English language.. Company Location: France.