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E-Commerce Customer Support Specialist (Remote) at Remote VA. About the Role:. We are looking for a . Professional E-Commerce Customer Support Specialist. to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a . polished and professional English accent. .. Key Responsibilities:. . Provide . exceptional customer support. via email and phone, ensuring a seamless customer experience. . . Process . returns and refunds. efficiently using Refund Sniper. . . Manage and resolve customer . order issues. with professionalism and urgency. . . Handle . FedEx and other carrier claims. , ensuring accurate tracking and resolution. . . Utilize . Zendesk, BigCommerce, SellerCloud, and ShipStation. to manage tickets and order processing. . . Maintain detailed records of customer interactions and resolutions.. . Requirements:. . . Previous experience. in e-commerce customer support, preferably in a remote setting. . . Excellent . written and verbal communication skills. with a clear, . neutral or polished English accent. . . . Proficiency in . Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper. is a plus. . . Ability to . problem-solve. and handle customer concerns with patience and professionalism. . . Strong attention to detail and ability to work . independently. in a remote environment.. . Company Location: Philippines.