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Customer Service Representative - Work From Home at Twoconnect. . Assist Account Managers by handling customer queries through email, managing up to 150 emails per day.. . Identify whether queries are basic (platform-related) or require more detailed, customized responses.. . Maintain clear and professional written communication to resolve customer issues and inquiries.. . Utilize HubSpot CRM to log, track, and monitor all customer interactions and ensure accurate records.. . Follow established procedures and reference manuals to respond to common questions efficiently.. . Escalate complex issues to Account Managers or Technical Support as needed.. . Support Account Managers by managing routine and repetitive queries to free up time for high-impact tasks.. . Continuously improve customer experience by identifying common issues and suggesting improvements to documentation or processes.. . Maintain a thorough understanding of the platform’s features, ticketing protocols, and membership programs.. . Other role-specific duties that may arise.. . . Bachelor’s degree in Business, Communications, or a related field.. . Minimum of 5 years of experience in a customer success, support, or back-office role, preferably within ticketing, events, sports, or entertainment industries.. . Familiarity with HubSpot CRM or similar customer relationship management platforms.. . Exceptional written communication skills with strong attention to detail.. . Ability to manage high email volumes with efficiency and accuracy.. . Excellent problem-solving skills and a customer-centric mindset.. . Strong organizational and multitasking abilities.. . Knowledge of the sports and entertainment industry is highly desirable.. . Ability to work collaboratively within a team-oriented environment.. . Company Location: Philippines.