We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Czech-Speaking Customer Support for Subscription-Based Services Department at Mercier Consultancy. Mercier Consultancy is pleased to announce an opening for a Czech-Speaking Customer Support Representative in our Subscription-Based Services Department! In this important role, you will provide exceptional support to our Czech-speaking customers, assisting them with their inquiries related to our subscription services. Your efforts will help ensure that our clients have a seamless experience as they navigate our platform.. If you are enthusiastic about customer service and enjoy working in a dynamic environment, this position is perfect for you! Join our team and contribute to creating positive customer experiences!. Responsibilities. . Assist customers in Czech via phone, email, and chat with inquiries regarding subscription services. . Guide clients on service features, subscription options, and account management. . Document customer interactions accurately in our CRM system. . Collaborate with internal teams to resolve customer issues and enhance service quality. . Gather customer feedback to inform product development and service improvements. . Participate in training sessions to maintain up-to-date knowledge of our services. . Fluency in Czech and English, both written and verbal, is required. . Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter. . Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. A customer-centric approach with a focus on satisfaction. Ability to handle multiple inquiries efficiently in a fast-paced environment. Familiarity with customer support tools and technologies. Company Location: Greece.