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Call Center Agent - Afternoon shift (Remote) at Valatam. About Valatam. We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be . certified as a Great Place to Work for the 2025-2026. period, proof that great work starts with great people.. About the Role. We’re looking for a Call Center Agent to deliver exceptional bilingual support from Latin America. This is a 100% remote, full-time position for a . rotating afternoon shift from 3 pm to 11 pm,. for candidates in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, and El Salvador.. Key Responsibilities. Answer inbound calls and respond promptly to customer inquiries in English and Spanish.. Follow up on cancellations and attempt to reschedule services.. Provide accurate information about products and processes.. Handle inquiries and concerns to ensure customer satisfaction.. Contact existing customers to provide updates and build relationships.. Other similar or related tasks.. Fluent English (C1/C2) and Spanish.. 1 – 5 years of experience in call center or customer service roles (remote preferred).. Proficiency with Google Workspace and Microsoft Office.. Excellent communication and problem-solving skills.. Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.. Bachelor’s or Associate’s degree preferred.. Company Location: Argentina.