We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Senior Service Designer II (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for a . Senior Service Designer II. in the . United States. .. This role offers the opportunity to design and deliver high-impact services and digital experiences for enterprise users in the public sector. You will lead the end-to-end service design process, from stakeholder engagement and user research to prototype development and implementation, ensuring that solutions are human-centered and effective. Collaborating closely with multifunctional teams, you will shape strategic initiatives and influence design practices across programs. This role provides the chance to champion human-centered design principles, mentor peers, and contribute to the evolution of user experience within government-focused projects. You will work on data-intensive products and services, applying design thinking to solve complex challenges and enhance customer and employee experiences.. Accountabilities:. Lead service design initiatives, translating complex business challenges into intuitive and usable solutions.. Conduct user research, co-design workshops, wireframing, and prototyping to validate design decisions.. Collaborate with business leaders, analysts, and engineers to ensure seamless execution and implementation of services.. Develop and implement human-centered design practices and best-in-class UX methodologies.. Advocate for user-centric approaches and influence organizational culture through mentorship and guidance.. Contribute to strategic roadmaps and ensure solutions align with customer experience and digital transformation goals.. Support community-of-practice initiatives, including process development, peer review, and hiring support.. U.S. residency and eligibility to pass public trust clearance.. Bachelor’s degree in Computer Science, Information Systems, Engineering, Math, or related field, with at least 8 years of general IT experience including 4 years in UX; or equivalent experience.. Proven experience in human-centered design for digital transformation and customer experience initiatives.. Agile environment experience and familiarity with UX design for data-intensive products.. Strong communication skills, including the ability to present ideas to diverse stakeholders.. Desired: experience with Salesforce Experience Cloud, Service Cloud, Lightning Web Components, research operations, and Dovetail research repository.. Company Location: United States.