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Customer Success Manager (Remote) at GFT. The Customer Success Manager (CSM) at GFT will play an essential role in driving customer satisfaction, engagement, and retention. As a CSM, you will be responsible for building strong relationships with our clients, understanding their needs, and ensuring they achieve their desired outcomes with our solutions..  . Responsibilities. . Manage a portfolio of clients and serve as the primary point of contact for their inquiries and support needs.. . Onboard new clients by guiding them through the implementation process and ensuring they are set up for success.. . Regularly engage with clients to monitor their performance and proactively identify opportunities for improvement.. . Collaborate with internal teams (Sales, Product, Support) to advocate for the client's needs and drive customer-centric solutions.. . Conduct regular check-ins and business reviews to assess client satisfaction and gather feedback.. . Develop and maintain strong relationships with key stakeholders within client organizations.. . Track and analyze customer success metrics to ensure client goals are met and to identify trends.. . Provide training and resources to clients to help them maximize their use of our products and services.. . Qualifications. . Bachelor's degree in Business, Communications, or related field.. . Proven experience as a Customer Success Manager, Account Manager, or similar role.. . Strong understanding of customer success metrics and strategies.. . Excellent communication and interpersonal skills, with a client-first approach.. . Ability to manage multiple client accounts and prioritize tasks effectively.. . Familiarity with CRM software and customer success tools.. . Strong analytical and problem-solving abilities.. . Willing to work remotely.. . Willing to work US hours (PST or EST) from Monday to Friday.. . Company Location: Philippines.