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Spanish Speaking Customer Care for E-Commerce Platform in Greece - Fully Paid at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer an excellent opportunity for Spanish Speaking Customer Service Representatives for a leading E-Commerce Platform, with the chance to work in Greece. This role is perfect for individuals who have a keen interest in online shopping and a dedication to providing outstanding customer support. As a representative, you will assist customers in Spanish, resolving their inquiries and enhancing their overall shopping experience.. Key Responsibilities. . Handle customer inquiries related to product orders, shipping, returns, and account management via phone, email, and chat in Spanish.. . Provide accurate information about products, pricing, promotions, and delivery options.. . Assist customers with order modifications, cancellations, and troubleshooting issues with the e-commerce platform.. . Resolve customer complaints and ensure a high level of satisfaction through effective problem-solving.. . Document all customer interactions and feedback in the CRM system for tracking and follow-up.. . Collaborate with various departments, including logistics and sales, to improve customer service delivery.. . Stay informed about product updates and promotions to provide timely assistance to customers.. . . Fluency in Spanish (both written and spoken) is essential; knowledge of English is beneficial.. . Previous experience in customer service, particularly in the e-commerce or retail sector, is preferred.. . Strong communication skills and a friendly, approachable demeanor.. . Ability to handle inquiries and complaints efficiently while maintaining professionalism.. . Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.. . Familiarity with e-commerce platforms and customer relationship management (CRM) systems is desirable.. . Willingness to work flexible hours, including weekends and holidays as needed.. . Relocation to Greece is required for this position.. . Company Location: Bulgaria.