Dutch Speaking Customer Support for Streaming TV & Movie Services Department at Mercier Consultancy Europe. Mercier Consultancy Europe is thrilled to open a position for a Dutch Speaking Customer Support Agent in our Streaming TV & Movie Services Department. In this dynamic role, you will provide top-tier support to our subscribers, addressing their inquiries related to streaming accounts, content availability, and any technical challenges they may encounter. Your fluency in Dutch will be instrumental in delivering a seamless customer experience, ensuring that our users enjoy their entertainment without hassle. If you have a passion for media, technology, and exceptional customer service, we would love to have you on our team!. Responsibilities. . Respond to customer inquiries via phone, email, and chat in Dutch regarding streaming services.. . Assist users with account setup, subscription management, and content information.. . Troubleshoot technical issues impacting streaming access, playback, and user experience.. . Document all customer interactions accurately for tracking and quality purposes.. . Work closely with team members to escalate and resolve complex customer issues.. . Stay updated on new content releases, platform features, and company announcements.. . Gather feedback from customers to contribute to service enhancements.. . . Fluency in Dutch and English, both written and spoken, is required.. . Experience in customer support, particularly within streaming or entertainment, is preferred.. . Excellent communication skills with a focus on delivering outstanding customer service.. . Ability to efficiently resolve customer issues and provide effective solutions.. . Familiarity with customer service platforms and streaming technologies is a plus.. . A detail-oriented mindset capable of managing multiple tasks simultaneously.. . Willingness to work flexible shifts, including evenings and weekends, as necessary.. . Company Location: Greece.
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