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Care Coordinator (ABA Services) - EST Hours (Remote) at ISTA Personnel Solutions. ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we act as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.. We are seeking a . Care Coordinator. for a U.S.-based client and will act as the primary point of contact for families, clinicians, and schools throughout the ABA therapy journey. This is a complex role requiring excellent interpersonal skills, the ability to manage difficult conversations, problem-solve, and coordinate various operational and administrative activities.. PLEASE NOTE:. Working Hours:. Mon – Fri, 4:00 PM – 1:00 AM SAST (9:00 AM – 6:00 PM EST), subject to change depending on USA daylight savings. . Public Holidays:. You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA). . Internet Requirements:. A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. . Power Backup:. A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. . Work Environment:. Fully remote role.. Responsibilities:. Serve as the main liaison between families, field clinicians, and schools throughout the ABA therapy process. . Handle both incoming and outgoing communications with families and clinicians, including difficult conversations and complaints. . Manage client onboarding, documentation, and insurance authorizations. . Coordinate scheduling for clients and clinical staff, ensuring smooth operations. . Track and manage client-related documentation to ensure compliance and quality standards. . Collaborate closely with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery. . Provide timely and professional updates to families, addressing questions, concerns, and escalations with empathy. . Coordinate with schools and other institutions regarding any required credentials or meetings. . Identify opportunities to improve workflows, client experience, and team performance.. Previous experience in care coordination, case management, or administrative roles (healthcare or ABA services preferred). . Excellent English communication skills (verbal and written). . High emotional intelligence, empathy, patience, and the ability to de-escalate difficult situations. . Ability to multitask and manage multiple priorities effectively. . Strong problem-solving and critical thinking skills. . Proficiency in basic computer navigation, including MS Office and Outlook. . Familiarity with electronic tools like Central Reach, ClickUp, Intermedia phones, and client email is a plus. . Ability to maintain confidentiality and handle sensitive information professionally (HIPAA). . Compassionate and professional in supporting families and improving service delivery.. If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.