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Optometry Virtual Assistant - Front Desk, Billing & Claims Specialist at Winning Assistants. Job Title:. Optometry Virtual Assistant – Front Desk, Billing & Claims Specialist. Job Code:. TSA-OPT-Thanh. Position Type:. Full-time. Salary:. $5–$6 per hour (depending on experience). Workplace:. Remote. Preferred Candidate Location:. Philippines and Latin America. Work Hours:. Monday to Friday: 10:00 AM to 6:00 PM CT (1 hour unpaid lunch: 2:00 PM to 3:00 PM) . Saturday: 10:00 AM to 6:00 PM CT (1 hour unpaid lunch: 2:00 PM to 3:00 PM) . Total Weekly Hours: Approximately 42 paid hours (excluding lunch) . Overtime: Client is open to prorated additional hours at the standard hourly rate if overtime is required. About Our Client. Our client is seeking a highly skilled and experienced Optometry Virtual Assistant to support both front desk coordination and billing operations. This role is ideal for someone who thrives in a healthcare setting, has proven experience in optometry or medical billing, and is confident managing a high volume of calls and insurance-related tasks.. Core Responsibilities. Phone Coverage & Appointment Scheduling. Answer incoming patient calls and return callbacks to fill open appointment slots. . Improve the current 37% call answer rate by ensuring all inbound calls are handled promptly. . Schedule appointments and place confirmation calls one day in advance to reduce no-shows. . Contact family members on shared insurance plans to schedule additional visits. . Insurance & Billing. Conduct insurance eligibility checks and copay inquiries. . File medical and optometry insurance claims accurately and on time. . Follow up on pending and denied claims. . Apply working knowledge of ICD-10 and CPT codes. . Use EMR and billing platforms to ensure accurate documentation. . Administrative Support. Provide general front desk assistance remotely. . Navigate and manage EMR systems, including insurance verification platforms. . Use remote access tools to support ongoing administrative workflow tasks. . Experience & Qualifications. . Medical/clinical degree: Not required. Virtual Assistant Experience: Yes, with proven background in healthcare/optometry support. Medical License: Not required. Must-Have: Prior experience in optometry billing and medical claims processing. Skills & Tools. Strong phone communication skills and calm, confident presence with patients. Knowledge of ICD-10 and CPT coding (non-negotiable). Familiarity with HIPAA protocols . Proficiency with EMRs (Crystal PM preferred), insurance systems, and call handling tools. Ability to multitask and manage high call volumes independently. High attention to detail in claims processing and scheduling. Bilingual (English and Spanish) highly preferred, but strong billing experience may outweigh this. Strong reliability, consistency, and desire for a long-term remote position. Basic requirements. Must be proficient in speaking and writing English very clearly. Must have relevant work experience. Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. Must be available for video meetings with your camera on (when needed). Technical requirements. Device: Reliable laptop or desktop computer.. Internet: High-speed connection (minimum 10 Mbps).. Audio: Noise-canceling headset.. Video: Webcam for virtual meetings.. Workspace: Quiet, professional environment. Company Location: Philippines.