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Italian Speaking Customer Service for Insurance industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer a position for Italian Speaking Customer Service Representatives in the insurance industry. This role is perfect for individuals who are passionate about helping customers understand their insurance options and ensuring they receive the support they need. As a member of our dedicated team, you will provide exceptional service and assistance in Italian, fostering positive relationships with clients.. Key Responsibilities. . Assist customers with inquiries related to insurance products, policies, and claims via phone, email, and chat in Italian.. . Provide clear explanations of policy details, coverage options, and pricing structures.. . Guide clients through the claims process, ensuring they receive timely updates and support.. . Document all customer interactions accurately in the CRM system for record-keeping.. . Collaborate with underwriting and claims teams to facilitate resolution of customer issues.. . Stay updated on industry regulations and company offerings to provide accurate information.. . . Fluency in Italian (both written and spoken) is essential; knowledge of English is advantageous.. . Experience in customer service, ideally within the insurance sector.. . Exceptional communication skills, with the ability to convey complex information clearly.. . Strong problem-solving abilities and a customer-focused approach.. . Attention to detail and ability to manage sensitive information appropriately.. . Proficient with CRM systems and computer applications.. . Willingness to work flexible hours, including evenings and weekends if necessary.. . Company Location: Greece.