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Portuguese Speaking Customer Service For A U.S.-Based Technology Company at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Portuguese Speaking Customer Service Representative for a prominent U.S.-based technology company. This role offers a chance to work within the dynamic tech industry while providing exceptional support to Portuguese-speaking clients. As a customer service representative, you will be tasked with assisting customers with inquiries, troubleshooting technical issues, and delivering a high standard of service. If you are passionate about technology and customer service, and are looking to grow your career, we invite you to apply!. Key Responsibilities. . Provide top-tier customer support in Portuguese, addressing inquiries related to technology products and services.. . Troubleshoot technical issues and guide customers through solutions, ensuring a positive customer experience.. . Document customer interactions accurately in the CRM system for reference and service improvement.. . Collaborate with technical teams to escalate and resolve complex issues efficiently.. . Stay informed on product updates, features, and company services to provide accurate information to customers.. . Engage proactively with customers, ensuring their needs are met and their questions are answered.. . Participate in ongoing training and development opportunities to enhance your skills and knowledge.. . . Fluency in Portuguese and strong English communication skills, both written and spoken.. . Experience in customer service is highly valued, particularly in the technology sector.. . Strong analytical and problem-solving abilities to effectively assist customers.. . Excellent communication skills with the capacity to engage and empathize with customers.. . Able to effectively prioritize and manage tasks in a remote work environment.. . Attention to detail and a methodical approach to documenting customer interactions.. . A strong interest in technology products and services will be beneficial to provide informed support.. . Company Location: Greece.