Danish Speaking Customer Service for Cloud Services Provider - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an opportunity for Danish Speaking Customer Service Representatives for a leading Cloud Services Provider based in Greece. This role is perfect for individuals who are passionate about technology and committed to providing outstanding customer support. As a representative, you will assist customers in navigating their inquiries related to cloud services, all while communicating effectively in Danish.. Key Responsibilities. . Manage customer inquiries regarding cloud services, subscription plans, and technical support via phone, email, and chat in Danish.. . Provide comprehensive assistance with account setup, configuration, and usage of cloud products.. . Resolve customer issues and complaints swiftly, ensuring high levels of satisfaction.. . Document all customer interactions and maintain accurate records in the CRM system.. . Collaborate with technical teams to provide solutions to customer problems and improve service quality.. . Stay informed about the latest developments in cloud technology and offerings to effectively assist customers.. . Participate in training and continuous improvement initiatives to enhance customer service skills.. . . Fluency in Danish (both written and spoken) is essential; proficiency in English is a plus.. . Prior experience in customer service, preferably in the tech or cloud services industry.. . Strong communication skills with the ability to simplify complex concepts for customers.. . Excellent problem-solving abilities and a customer-centric mindset.. . Ability to manage multiple inquiries efficiently in a fast-paced environment.. . Familiarity with CRM software and technical support platforms is desirable.. . Willingness to work flexible hours, including evenings and weekends, as necessary. Must be open to working in Greece.. . Company Location: Denmark.
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