We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Account Manager - Digital at WATI.io. Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. . At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.. Our Platform. The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.. Our Backing & Partnerships. Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.. Role Overview:. We’re seeking a proactive Digital Account Manager to manage and grow our long-tail customer segment using a digital-first, low-touch engagement model. You’ll drive retention, and expansion across a large portfolio of SaaS accounts, helping customers succeed at scale.. Key Responsibilities:. . Manage a large volume of SMB/long-tail accounts through digital channels.. . Identify upsell/cross-sell opportunities and convert them.. . Collaborate on scalable playbooks and lifecycle programs.. . Act as the voice of the customer to inform product and support teams.. . . KPIs:. . Net Revenue Retention (NRR) and churn rate. . Expansion revenue (upsell/cross-sell). . Operational efficiency (accounts managed per CSM, SLA adherence). . . 2–4 years in Account Management or Customer Success (SaaS preferred). . Experience with digital success tools (e.g., Vitally, Intercom, Heap). . Strong communication and analytical skills. . Comfortable managing large-scale portfolios using automation. . Familiarity with CRM/CSM platforms (e.g HubSpot). . Company Location: India.