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Senior Billing Specialist (Work-from-home) - #34578 at Manila Recruitment. This is a great opportunity for a Customer Service Specialist to join a fast-growing telecom company. Be part of a supportive team, grow your skills, and build a long-term career as the company continues to expand.. Company Profile:. Founded in 2023, our Telecommunications client, was built because businesses deserve a provider that’s reliable, fast, and obsessed with delivering the best tools for business communication.. They are passionate about business communications, continuity, collaboration, and productivity. That means they are also dedicated delivering better service, support, and reliability – and making business phone systems and internet easier and more convenient for our clients.. They also know that future-focused businesses deserve future-ready solutions like WhatsApp integration, call recording, on-hold marketing, remote working solutions, and call reporting.. Duties and Responsibilities:. . Lead and manage the monthly bill run for 1,500+ VoIP and connectivity customers.. . Ensure accuracy and compliance, including reconciliation of CDR/SDR telecom files.. . Use your expertise in Abillity (or similar) billing platforms to keep operations smooth.. . Work with customers to resolve billing queries over phone and email.. . Forecast revenues, produce reports, and provide commercial insight to management.. . Collaborate closely with Finance (Xero) and Operations teams.. . Oversee and support offshore billing/admin staff.. . Drive continuous improvements to processes and systems.. . Must-have Skills / Qualification:. . 2-3 years’ of experience as a billing professional.. . Confident handling customer queries by phone and email.. . Advanced Excel/data skills.. . Advantageous Skills:. . Knowledge of HubSpot CRM & VoIP billing systems (ideally Ability). . Hands-on experience with Xero and UK commercial banking.. . Familiarity with GoCardless or other payment platforms.. . Experience in working with a UK-based company.. . Experience working in a fast-growth SME environment.. . Strong knowledge of VoIP billing systems/. . Excellent understanding of SDR/CDR telecom files. . About You. You’re detail-oriented, highly numerate, and commercially savvy. You’re comfortable rolling up your sleeves in a small team and thrive on improving processes. You’re ambitious, proactive, and motivated by the opportunity to grow as the business scales.. J. ob Type:. Full-Time Permanent. Schedule: . 9:00 AM – 5:00 PM (UK Time) or 4:00 PM – 12:00 MN (PH Time). Location: Work-From-Home (Permanent). Industry: . Telecommunications. Company Location: Philippines.