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German Speaking Customer Service for Finance industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a position for German Speaking Customer Service Representatives in the finance industry. This role is perfect for individuals who thrive on providing excellent service and possess a keen understanding of financial products and services. As a representative, you will assist clients with their financial inquiries and provide insightful guidance while ensuring a positive customer experience.. Key Responsibilities. . Manage customer inquiries regarding financial services, products, and accounts via phone, email, and live chat in German.. . Provide accurate information on account management, loan options, and investment services.. . Assist clients in understanding their financial statements, transactions, and fees.. . Resolve client issues and complaints in a timely and professional manner.. . Document all customer interactions and maintain accurate records in the CRM system.. . Work closely with finance teams to ensure customers receive timely and relevant information.. . Stay informed about financial regulations and products to better assist customers.. . . Fluency in German (both written and spoken) is required; proficiency in English is a plus.. . Previous experience in customer service, especially in the finance or banking sector, is preferred.. . Strong communication skills with the ability to explain complex financial information clearly.. . A customer-centric approach with excellent problem-solving skills.. . Ability to work effectively in a fast-paced environment and manage multiple tasks.. . Familiarity with financial software and CRM systems is desirable.. . Availability to work flexible hours, including evenings and weekends if needed.. . Company Location: Greece.