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Swedish Speaking Customer Support for Mobile Banking Services Department at Mercier Consultancy Europe. Mercier Consultancy is seeking a Swedish Speaking Customer Support Agent to join our Mobile Banking Services Department. In this crucial role, you will provide outstanding support to our clients, assisting them with inquiries related to their mobile banking accounts and services. Your fluency in Swedish will be essential for effectively communicating with our diverse customer base, resolving issues, and ensuring a seamless banking experience. If you have a passion for financial services and a commitment to customer satisfaction, we invite you to apply and become a valuable member of our team!. Responsibilities. . Respond to customer inquiries via phone, email, and chat in Swedish regarding mobile banking services.. . Assist users with account management, transaction issues, and mobile app functionality.. . Provide detailed information about banking products, services, and promotions.. . Document customer interactions accurately to maintain high-quality service standards.. . Collaborate with technical teams to troubleshoot and resolve complex customer issues.. . Stay informed about the latest banking regulations and mobile financial services trends.. . Gather and relay customer feedback to improve service offerings.. . . Fluency in Swedish and English, both written and spoken, is essential.. . Previous experience in customer support, particularly within banking or financial services, is preferred.. . Strong communication skills with a customer-focused approach.. . Able to troubleshoot customer issues efficiently and effectively.. . Familiarity with mobile banking applications and financial terminology is a plus.. . Detail-oriented and able to manage multiple inquiries simultaneously.. . Willingness to work flexible hours, including evenings and weekends, as required.. . Company Location: Greece.