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Customer Success Manager (m/f/d) at atmio. We’re looking for a . Customer Success Manager. to ensure our clients are not only successful in deploying . atmio. but are also . empowered. , . engaged. , and . expanding. their use of our platform. You’ll take the . lead on relationship management. , . retention. , and . upsell opportunities. , working closely with our software and sales teams to deliver . exceptional service. and . surface critical feedback. .. You’ll join a small but growing team — this is our . second hire in Customer Success. — and help define the playbook, structure, and processes that will scale with us.. Key Responsibilities 🎯. . . Relationship & retention. : Build strong, trust-based relationships with key customer stakeholders, monitor account health, and drive renewals and expansions.. . . Customer enablement. : Develop onboarding programs and proactive training (including onsite where needed) that lead to self-sufficient, happy users.. . . Voice of the customer. : Gather insights and feedback, helping product and software teams prioritise improvements based on real customer needs.. . . Operational excellence. : Contribute to internal CS tooling, documentation, and scalable processes (including health monitoring and onboarding flows).. . This role is right for you if you... ✨. . Thrive on . building trust. with . senior B2B customers. and turning great relationships into long-term successstories.. . Love digging into data and processes to . drive retention. , identify . upsell opportunities. , and improve the customer journey.. . Enjoy taking . ownership. , . moving fast. , and creating structure where there is none — especially in a . growing startup environment. .. . Get energy from . cross-functional collaboration. and turning customer feedback into . actionable improvements. .. . . Communicate clearly. , handle tough conversations with . empathy. , and . stay calm under pressure. .. . Want your work to directly support . climate impact. and be part of a . mission-driven. , . high-performance team. 🌍.. . Skills & experience you will need 💪. . . 2+ years . of experience in . Customer Success. , . Account Management. , or . Implementation. — ideally with . senior-level B2B clients. . . A track record in . upselling and driving renewals. . . Strong . project management skills. and a . data-savvy mindset. . . Experience working with . technical products. and cross-functional teams (Sales, Software, Product). . . Excellent communication. and . conflict resolution skills. . . A . proactive. , . ownership-driven . attitude and a . willingness . to step. outside . your. comfort zone. . . Fluency in German and English (a third language is a plus). . Company Location: Germany.