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Dutch Speaking Customer Service for Transportation (Rail, Shipping, etc.) indust at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Service Representative within the Transportation industry, encompassing rail, shipping, and other related sectors. This role offers a chance to provide exceptional support to Dutch-speaking customers while contributing to the efficiency of transportation services.. Responsibilities. . Deliver outstanding customer service to Dutch-speaking clients through phone, email, and chat, addressing inquiries related to transportation services.. . Assist customers with booking information, schedules, and general operational questions.. . Handle customer complaints and issues with professionalism, ensuring timely and effective resolution.. . Maintain a comprehensive understanding of transportation services to provide accurate information to customers.. . Document all customer interactions thoroughly for quality assurance and service improvement.. . Collaborate with internal teams to streamline processes and enhance customer experience.. . Stay updated on industry trends and company offerings to inform customers effectively.. . . Fluency in Dutch and English, both written and spoken.. . Experience in customer service, preferably within the transportation or logistics sectors.. . Strong communication skills and a customer-oriented mindset.. . Ability to troubleshoot issues and provide effective solutions to customers.. . Proficiency in customer service software and Microsoft Office Suite.. . Detail-oriented with strong organizational and multitasking abilities.. . Ability to work in a fast-paced environment and adapt to changing situations.. . Company Location: Netherlands.