Portuguese Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is thrilled to offer an exciting opportunity for a Portuguese Speaking Support Specialist at our Online Travel Agency. In this vital role, you will be the main point of contact for our Portuguese-speaking clients, delivering exceptional support and assistance with their travel inquiries and bookings. Your responsibilities will involve addressing customer questions about travel options, resolving any issues, and guiding clients through our online booking platform. If you are enthusiastic about travel and committed to providing outstanding customer service, we encourage you to apply!. Responsibilities. . Provide exceptional support to Portuguese-speaking clients via phone, email, and chat.. . Assist customers with inquiries related to travel bookings, itineraries, and services.. . Effectively resolve client issues to ensure a high level of satisfaction.. . Help clients navigate our online booking platform and assist with any technical questions.. . Document customer interactions and feedback to facilitate continuous improvement.. . Collaborate with internal teams to escalate and resolve complex issues when necessary.. . Stay informed about travel industry trends and company offerings to provide accurate information.. . . Fluency in Portuguese and English, both written and spoken.. . Experience in customer support or similar roles, preferably within the travel industry.. . Strong communication skills with a focus on efficiently resolving client inquiries.. . Ability to work independently and as part of a team.. . Comfortable using technology and navigating online booking systems.. . Detail-oriented with strong organizational skills.. . A genuine passion for travel and a desire to assist clients in their travel planning.. . Flexibility to work varied hours, including weekends and holidays as needed.. . Company Location: Spain.
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