ServiceNow CMDB Lead Consultant at Symmetrio. Symmetrio is recruiting an experienced ServiceNow CMDB Lead Consultant to define and lead enterprise configuration and asset management strategy for a large, global hospitality and technology organization. This role is focused on building a reliable, scalable CMDB and asset data foundation that supports day-to-day IT operations, service visibility, risk management, and broader digital transformation initiatives.. The ideal candidate brings deep ServiceNow CMDB and Asset Management experience, a strong understanding of data governance, and the ability to work across infrastructure, applications, security, and service management teams to drive alignment and measurable outcomes.. This is a remote, six-month contract role with a strong likelihood of extension. Compensation ranges from $140,000–$200,000, depending on experience.. Responsibilities. Define, own, and execute the enterprise CMDB and Asset Management strategy on the ServiceNow platform. . Design and govern the CMDB data model, including CI classes, relationships, standards, and lifecycle management. . Establish and maintain policies, processes, and controls to ensure CMDB and asset data accuracy, completeness, and long-term integrity. . Lead integrations with authoritative data sources such as ServiceNow Discovery, Service Mapping, cloud providers, and third-party systems. . Partner with ITSM, ITOM, SecOps, infrastructure, and application teams to ensure CMDB and asset data supports operational, security, and business use cases. . Define, track, and continuously improve data quality metrics, health dashboards, and audit processes. . Lead and mature asset lifecycle management practices across hardware, software, and cloud assets. . Act as the primary owner for CMDB and asset-related platform decisions, priorities, and design standards. . Provide subject-matter guidance to ServiceNow developers, architects, and administrators. . Support roadmap development and adoption of advanced capabilities such as service mapping, impact analysis, and compliance reporting. . Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience. . 7+ years of experience in configuration management, asset management, IT service management, or related disciplines. . Demonstrated hands-on experience with ServiceNow CMDB and Asset Management, including Discovery and platform integrations. . Strong understanding of ITIL Configuration Management principles and asset lifecycle best practices. . Experience designing and governing CMDBs in large, complex enterprise environments. . Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority. . Strong analytical and problem-solving skills, with a focus on data quality and operational outcomes. . Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. . Preferred Qualifications. ServiceNow certifications (CSA, CIS-ITSM, CIS-ITOM). . ITIL certification. . Company Location: United States.
ServiceNow CMDB Lead Consultant at Symmetrio