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Spanish Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is excited to present a valuable opportunity for a Spanish Speaking Customer Service Agent to join our team, with the benefit of working in beautiful Bulgaria, along with paid relocation support. In this role, you will engage with Spanish-speaking customers, delivering high-quality assistance to enhance their experience with our products and services.. Responsibilities. . Provide exceptional support to Spanish-speaking customers through phone, email, and chat, addressing their inquiries and needs effectively.. . Offer detailed information about products and services, assisting customers with order placements and account management.. . Handle customer complaints and resolve issues promptly to ensure satisfaction and retention.. . Maintain accurate records of customer interactions and feedback in the CRM system for quality control.. . Collaborate with internal teams to provide comprehensive solutions to customer concerns.. . Stay updated on product trends and company policies to deliver informed and accurate support.. . . Fluency in Spanish (both written and spoken); proficiency in English is preferred.. . Experience in customer service, particularly within an international or multicultural context.. . Strong communication skills with a focus on a customer-centric approach.. . Aptitude for problem-solving and the ability to handle difficult situations calmly and effectively.. . Familiarity with CRM systems and standard computer applications.. . Self-motivated with the ability to work independently in a remote or hybrid environment.. . Willingness to relocate to Bulgaria with paid relocation support, embracing a new cultural experience.. . Company Location: Portugal.