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Dutch Speaking Customer Service Agent In Bulgaria - Fully Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Customer Service Agent based in Bulgaria, complete with fully paid relocation assistance. This role offers a unique opportunity to join a dynamic company while experiencing the rich culture and beautiful landscapes of Bulgaria. As a customer service agent, you will provide exceptional support to Dutch-speaking clients, ensuring a high-quality customer experience.. Responsibilities. . Assist Dutch-speaking customers through various channels, including phone, email, and chat, addressing inquiries related to products and services.. . Provide comprehensive product information and support to help customers understand their options.. . Resolve customer complaints efficiently and effectively while maintaining a strong focus on customer satisfaction.. . Document customer interactions in the CRM system for consistent and quality service delivery.. . Collaborate with team members and other departments to improve service processes and customer experience.. . Stay informed about industry trends and company offerings to provide knowledgeable assistance.. . . Fluency in Dutch (both written and spoken); English proficiency is a plus.. . Experience in customer service, preferably in a multinational or support environment.. . Strong communication skills with a customer-oriented mindset.. . Ability to identify and resolve customer issues with professionalism and empathy.. . Proficient in CRM systems and standard office software.. . Strong self-motivation and capability to work independently in a remote or hybrid environment.. . Flexibility and willingness to relocate to Bulgaria with fully covered relocation expenses.. . Company Location: Portugal.