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Customer Support for DTC Company (US-Based, Remote) at Paired. Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.. Our client is looking for a full-time . Customer Support Agent. to join our growing team. You'll be the friendly, helpful voice behind our customer interactions—managing emails and live chats, supported by our AI chatbot . Key Responsibilities:. . Respond to customer inquiries via email and live chat . . Help review past interactions and optimize support workflows . . Train and fine-tune our AI chatbot using ChatGPT . . Work closely with the team to enhance the overall customer experience. . . Fluent in English (written and spoken) . . Advanced experience using ChatGPT . . Proficient with Grammarly . . Expert-level Gmail skills . . Familiarity with Shopify Admin (preferred) . . Bonus: Experience with Tidio (chat software) . . Organized, proactive, and available for 40 hours/week during PST business hours. . Company Location: Mexico.