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Knowledge Base Manager (Remote - Spain, Portugal, France) at Jobgether. This position is posted by Jobgether on behalf of Aircall. We are currently looking for a Knowledge Base Manager in Spain / France / Portugal.. Join a vibrant and fast-growing tech environment where you will lead the strategy and management of a comprehensive self-service Knowledge Base. In this role, you will collaborate closely with cross-functional teams to deliver clear, accurate, and user-friendly content that empowers customers and drives satisfaction. Your work will directly impact customer experience by ensuring help content is always relevant, easy to navigate, and aligned with product updates. This position offers a unique opportunity to innovate content operations using AI tools, optimize workflows, and influence how users engage with digital support resources in a dynamic, multi-cultural setting.. . Accountabilities:. . Create, update, and maintain Knowledge Base articles, ensuring clarity, accuracy, and alignment with product and brand standards.. . Collaborate cross-functionally with teams such as Product, Engineering, Support, Sales, and Enablement to align content with business priorities and product releases.. . Establish and enforce content quality standards, editorial guidelines, and governance frameworks, leveraging AI tools where applicable.. . Identify and fill content gaps by analyzing support tickets, customer feedback, and internal insights to reduce friction and boost customer satisfaction.. . Manage localized content to maintain consistency and accuracy across regions.. . Continuously improve content production processes, workflows, and automation to increase operational efficiency and scalability.. . Optimize Knowledge Base structure for intuitive navigation, discoverability, and integration with AI assistance.. . Monitor performance metrics to inform strategic improvements and report progress to stakeholders.. . . 3–5 years of experience managing customer-facing Knowledge Bases or help centers within B2B SaaS environments.. . Proven ability to build, scale, and optimize knowledge management content and workflows.. . Strong proficiency in using AI-powered tools for content creation and optimization.. . Exceptional writing and editing skills with the ability to simplify complex technical and business concepts.. . Experience collaborating with multiple teams to maintain accurate, up-to-date documentation.. . Analytical mindset with ability to leverage data for continuous content improvement.. . Highly organized, proactive, and able to prioritize tasks effectively with strong ownership.. . Comfortable working in a diverse, fast-paced, and remote or hybrid environment.. Company Location: France.