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Customer Service & Billing Specialist at Remote VA. Location:. Remote (Must be available to work 9am - 5pm EST). About Us:. We are a dynamic organization committed to excellence in customer service and operational efficiency. We’re looking for a dedicated Customer Service & Billing Specialist to join our team and ensure our billing processes run smoothly while providing exceptional support to our customers.. Job Summary:. The Customer Service & Billing Specialist will be responsible for managing customer inquiries related to billing, processing transactions accurately, and maintaining detailed records using Salesforce and Excel. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service.. Key Responsibilities:. . Customer Service:. . . Respond promptly and professionally to customer inquiries regarding billing issues.. . Provide clear communication and effective solutions to resolve billing discrepancies.. . . Billing Management:. . . Process billing transactions accurately and efficiently.. . Reconcile accounts and ensure timely billing cycles.. . . Data Management & Reporting:. . . Utilize Salesforce to manage customer accounts and update billing information.. . Prepare and maintain detailed billing reports and spreadsheets using Excel.. . Track and analyze billing data to identify trends and potential improvements.. . . Collaboration & Process Improvement:. . . Work closely with cross-functional teams to streamline billing processes.. . Provide feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency.. . . Qualifications:. . Proven experience in customer service and billing roles.. . Proficiency in Salesforce and Microsoft Excel.. . Excellent verbal and written communication skills.. . Strong attention to detail with the ability to manage multiple tasks simultaneously.. . Ability to work independently and as part of a collaborative team.. . Must be available to work the scheduled hours: 9am - 5pm EST.. . Company Location: Philippines.