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Business Review Coordinator at Facilities Management Express. Do you love building deep relationships and driving strategic growth within an existing customer base? Are you a research-driven professional who excels at uncovering hidden opportunities? Are you looking to bridge the gap between customer success and sales in a high-impact, collaborative environment? Then we’re looking for you!. FMX is looking to add a . Business Review Coordinator. to its sales team. The Business Review Coordinator will hold ownership of the Strategic Business Review (SBR) pipeline, acting as the primary engine for account expansion. You’ll be responsible for researching customer org structures, identifying economic buyers, and coordinating closely with Customer Success and Marketing to ensure our clients are realizing maximum value. Whether you are conducting outbound outreach via Gong and LinkedIn or participating in account planning sessions, your focus will be on maintaining a consultative customer experience that reinforces our position as a vital partner.. The ideal candidate is a proactive communicator who is comfortable navigating complex organizational structures and multi-stakeholder accounts. We are looking for a detail-oriented strategist who can translate product adoption gaps into meaningful business outcomes. In this role, you’ll work in a fast-paced environment where your ability to surface expansion triggers and deliver high-signal handoffs to Account Managers will directly influence our retention and growth strategies.. Responsibilities:. As a Business Review Coordinator, you will: . Schedule qualified Strategic Business Reviews (SBRs) for Account Managers. Research customer org structures to identify the economic buyer and invite them to the Strategic Business Review. Surface expansion triggers such as:. New initiatives or mandates. Growth in budget. Contract renewals, RFP discussions, or upcoming seasonal buying cycles. Product adoption gaps or under-utilized features. Make 50+ daily outbound calls and conduct inbound and outbound outreach via phone, email, Gong, and LinkedIn Sales Navigator. Position conversations around business outcomes, not just products. Reinforce the value customers are already receiving while exploring additional needs. Maintain a positive, consultative customer experience. Deliver clean, high-signal handoffs to Account Managers. Participate in account planning and expansion strategy sessions. Maintain accurate activity, notes, and opportunity context in Salesforce. Flag data issues via Asana Form. Record all calls with Gong. Meet or exceed monthly meeting and pipeline contribution targets. Assess data and contact information gaps on customer accounts, discuss with leadership and submit Asana requests to the RevOps team to update information.. Collaborate closely with:. Account Management. Customer Success. Marketing (customer campaigns, adoption signals, and work on flows to current customers and/or nurture campaigns). Experience & Qualities:. What are we looking for in this role:. 1–3 years of SDR, BDR, or inside sales experience (B2B SaaS preferred). Comfortable navigating multi-stakeholder accounts. Excellent written and verbal communication skills. Experience supporting Account Managers or Customer Success teams. Familiarity with expansion motions (cross-sell, upsell, renewals). CRM experience (Salesforce, HubSpot, etc.). Experience in complex or vertical SaaS environments (e.g., GovTech, EdTech, Healthcare, FinTech). The hiring process for this role:. Apply! . Submit your resume and answers to the application questions via the Workable portal.. Phone screen with People Ops:. A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. Also, a great time for you to ask questions about compensation, benefits, etc.. Hiring manager conversation: . A 60-minute conversation with the Director, Account Management. Be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. Also, this is a great time for you to ask questions about the expectations for this role, team culture, etc.. Final Panel Interview: . A 60-minute interview with members from the Sales team. A 30-minute mock sales pitch activity. A 30-minute peer interview with members from the Sales team. Offer & Onboarding: . Candidates who receive an offer will be required to complete a background check prior to onboarding. New hires are also expected to work onsite at our Columbus, OH office during their first week to complete onboarding and connect with the team in person.. Company Location: United States.