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Polish Speaking Customer Service for Finance industry at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce an opening for Polish Speaking Customer Service Representatives in the finance industry. This role is an excellent opportunity for individuals who have a passion for finance and a commitment to providing outstanding customer service. In this position, you will assist clients in navigating financial products and services while effectively communicating in Polish, ensuring a seamless and positive customer experience.. Key Responsibilities. . Manage customer inquiries regarding financial services, products, and account management via phone, email, and chat in Polish.. . Provide clear and accurate information on banking products, investment options, and loan services.. . Assist customers with account issues, transactions, and general financial advice.. . Resolve customer complaints and concerns promptly to maintain high satisfaction levels.. . Document all customer interactions accurately within our CRM platform.. . Collaborate with other departments to ensure comprehensive support for customers.. . Stay updated on financial regulations and products to provide informed assistance.. . . Fluency in Polish (both written and spoken) is required; knowledge of English is an advantage.. . Previous experience in customer service, especially in the finance sector, is preferred.. . Strong communication skills with a focus on clarity and customer engagement.. . Excellent problem-solving skills with a customer-first approach.. . Ability to work efficiently in a fast-paced and detail-oriented environment.. . Proficiency in using CRM systems and financial applications.. . Willingness to work flexible hours, including evenings and weekends if necessary.. . Company Location: Greece.