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Team Lead for Data Entry (Project-Based) at ISTA Personnel Solutions. ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!. Account specific roles and responsibilities:. Oversees daily operations for all agents delivering high-quality and valued services. Conduct training and coaching, including insights and action plans to improve. Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols. Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports. Perform other supervisory tasks as required. 1 - 2 years BPO experience handling a Back-Office Account. At least. 6 months team lead / supervisory. experience. Proficiency in using MS Excel. Excellent verbal and written English skills  . Ability to display empathy and patience in addressing customer concerns  . Strong problem-solving skills  . Adaptability to a changing work environment   . Ability to remain calm under pressure  . Must be residing within . Greater Manila Area. . Willing to work night shift. Company Location: Philippines.