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Technical Lead at Million Dollar Sellers. ABOUT THE ROLE. As a Technical Lead at MDS, you’ll play a hands-on role in maintaining and improving the internal systems that power our team and community of 650+ e-commerce entrepreneurs. Reporting to our COO, you’ll support automation workflows, troubleshoot technical issues, and manage key tool integrations across platforms like Go High Level, Airtable, Zapier, and others.. You’ll be the first point of contact for technical issues—handling support tickets, writing lightweight scripts, managing webhooks and APIs, and ensuring our tech stack runs smoothly. This is a critical support role for someone who’s technically capable, detail-oriented, and passionate about streamlining operations.. ABOUT YOU. You’re a technically-minded lead who thrives in fast-paced, remote environments. You’re quick to understand how systems function, and even quicker to spot when something’s not working as it should.. You’re comfortable navigating tools like Make, Airtable, ClickUp, and Softr, and you know your way around APIs, webhooks, and dashboards enough to identify issues and escalate when necessary. You’re also curious about AI platforms like ChatGPT or Claude, and use them to help document processes or respond faster.. You’re reliable, detail-oriented, and communicate clearly with both technical and non-technical teammates. Whether it’s troubleshooting a user issue, flagging a bug, or keeping tickets organized, you bring consistency, clarity, and accountability to the front lines of support.. . . Technical Lead & Ticket Handling: . Serve as the primary technical point of contact for internal issues; maintain a clean, organized log of incoming tickets and ensure timely resolution and follow-up with relevant team members.. . . System Automation & Maintenance: . Build and maintain automations using tools like Make, Zapier, and AI agents. Monitor error alerts, proactively troubleshoot, and ensure workflows run smoothly across departments.. . . Lightweight Coding & Scripting: . Develop custom scripts to create and support automation edge cases, assist in prototypes, and help build lightweight MVPs or workaround solutions within our tech stack.. . . Tool & Platform Mastery:. Act as a superuser across ClickUp, Airtable, Softr, G-Suite, and Slack. Assist with setup, maintenance and team SOP’s. . . . Documentation & Process Mapping:. Keep SOPs up to date and help maintain internal documentation up to date using tools like Figma and Lucidchart. Ensure key workflows and tech systems are clearly mapped and replicable.. . . AI Tooling & Innovation:. Leverage AI tools like ChatGPT, Claude, and others to reduce repetitive work, optimize workflows, and experiment with new use cases that enhance team productivity.. . . Data Hygiene & Dashboard Maintenance:. Maintain structured, accurate data across platforms. Support reporting and dashboard creation in Airtable, Google Sheets, and internal systems for team-wide visibility.. . . Internal System QA & Testing:. Act as the QA checkpoint for launches and programs—testing workflows, forms, and automations to ensure reliability before rollouts.. . . Tech Asset Management & Access Control: . Help manage user permissions, enforce access best practices, and ensure secure and organized infrastructure across key platforms.. . . Special Systems Analysis (e.g., Facebook Scraper):. Own the maintenance and reliability of tools like our AI-powered Facebook Scraper, ensuring consistent performance and updating as needed.. . . Collaboration & Cross-Team Communication:. Join regular meetings, collaborate in Revenue, Community, and Ops projects, and ensure tech solutions align with organizational needs and timelines.. . QUALIFICATIONS. . 3+ Years Technical Operations Experience: Proven experience supporting internal systems, workflows, and tools in a fast-paced, remote work environment. Prior roles in operations, technical support, or systems management preferred.. . Hands-On Technical Skills: Proficiency with automation platforms (e.g., Make, Zapier), internal tooling (ClickUp, Airtable, Softr, G-Suite), and light coding/scripting (JavaScript, Python, or similar). Comfortable working with APIs, webhooks, and low-code/no-code environments.. . AI & Tool Fluency: Familiarity with AI platforms such as ChatGPT, Claude, or Perplexity and how to integrate them into workflow automation, troubleshooting, and process improvement.. . Process & Documentation Focus: Experience documenting SOPs, building process maps (e.g., Lucidchart), and maintaining operational clarity across systems.. . Clear & Reliable Communicator: Strong written and verbal communication skills with the ability to translate technical language into clear guidance for non-technical teammates.. . Collaborative and Proactive Mindset: Self-starter who can manage tasks with minimal supervision while also thriving in team environments and cross-functional projects.. . Educational Background:  Bachelor’s degree in Information Systems, Computer Science, Business Ops, or a related field preferred. Relevant certifications or demonstrable skill in lieu of a degree is also welcomed.. . Company Location: Mexico.