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Finnish Speaking Customer Success Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is thrilled to announce a new opening for a Finnish Speaking Customer Success Specialist. This role is perfect for individuals who are passionate about customer service and dedicated to ensuring that our Finnish-speaking clients achieve their desired outcomes!. Responsibilities. . Serve as the primary contact for Finnish-speaking customers, providing exceptional support through phone, email, and chat.. . Respond to customer inquiries in a timely and accurate manner, offering expert guidance on our products and services.. . Establish strong relationships with clients to understand their needs and help them maximize the benefits of our solutions.. . Effectively resolve customer complaints, ensuring a positive experience and fostering customer loyalty.. . Document interactions and feedback in the CRM system to support ongoing improvements and follow-ups.. . Work collaboratively with internal teams to identify upselling opportunities and enhance overall customer engagement.. . Stay informed on new products and industry trends to provide the best support possible.. . . Fluency in Finnish and English, both written and verbal.. . Relevant experience in customer service or customer success roles is strongly preferred.. . Excellent communication skills and a commitment to customer satisfaction.. . Strong problem-solving capabilities and a proactive approach to customer issues.. . Highly organized with great attention to detail.. . Familiarity with CRM software and standard office tools.. . A positive attitude and a genuine passion for helping customers succeed.. . Company Location: Finland.