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Spanish Speaking Service Desk Analyst at Patrique Mercier Recruitment By Nellie. We are excited to present an opportunity for a Spanish Speaking Service Desk Analyst at Patrique Mercier Recruitment FR. In this essential role, you will provide outstanding support to our Spanish-speaking clients, addressing their technical challenges with professionalism and efficiency. Your goal will be to ensure a seamless user experience while handling a variety of IT service requests.. Responsibilities. . Act as the first point of contact for Spanish-speaking clients, managing support requests through multiple channels including phone, email, and chat.. . Diagnose and resolve technical issues related to software, hardware, and IT services promptly.. . Maintain accurate logs of support interactions, including issue details, resolutions, and follow-ups.. . Educate clients on product features and guide them through troubleshooting steps.. . Coordinate with other IT teams to escalate and resolve complex issues efficiently.. . Conduct follow-up calls and emails to ensure clients are satisfied with the services provided.. . Keep abreast of emerging technologies and products to deliver knowledgeable support.. . . Fluency in Spanish and English, with excellent spoken and written communication skills.. . Previous experience in a service desk or technical support role is preferred.. . Proficient analytical and problem-solving abilities to manage client inquiries effectively.. . Strong focus on customer care and satisfaction.. . Experience with service desk tools and IT management software is advantageous.. . Ability to multitask and prioritize responsibilities in a fast-paced environment.. . A willingness to learn and adapt to new technologies and procedures.. . Company Location: Spain.