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Spanish Speaking Customer Experience Representative at Mercier Consultancy Europe. Hey there! Mercier Consultancy is thrilled to invite applications for the role of Spanish Speaking Customer Experience Representative. In this warm and welcoming position, you'll be the friendly voice our Spanish-speaking customers turn to for assistance. Your role will involve engaging with clients, answering questions, and ensuring they have an outstanding experience with our services. If you're passionate about helping people and enjoy making connections, this could be the perfect opportunity for you!. Responsibilities. . Connect with Spanish-speaking customers through phone, email, and chat, providing delightful support.. . Respond to inquiries and share useful information about our products and services.. . Excel in resolving customer complaints while maintaining a positive and helpful attitude.. . Gather feedback from customers to help us continuously improve our service.. . Support customers with personalized recommendations that meet their unique needs.. . Work collaboratively with team members to ensure a fantastic customer experience all around.. . Keep up to date with our offerings and industry trends to assist customers effectively.. . . Fluent in Spanish and English, both spoken and written.. . Previous customer service experience is a plus.. . Strong communication skills and a friendly, positive demeanor.. . Ability to handle tricky situations with grace and offer solutions.. . A knack for working well in a fun, fast-paced environment.. . Familiarity with customer service tools and technology is advantageous.. . Flexibility to adapt to customer needs and varying work hours.. . Company Location: Greece.