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Application Support Specialist (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of Novidea. We are currently looking for an . Application Support Specialist. in . United States. .. Join a dynamic and fast-paced environment where you’ll play a crucial role in supporting enterprise customers across the U.S. As an Application Support Specialist, you will act as the primary point of contact for technical and functional issues, ensuring the highest level of customer satisfaction. This role involves hands-on problem solving, collaboration with cross-functional global teams, and direct interaction with Salesforce-based solutions. If you thrive in a customer-focused role and enjoy working with innovative technology, this position offers you the opportunity to make a significant impact across a global client base.. . Accountabilities:. . Deliver top-tier technical and functional application support to enterprise customers across the U.S., primarily via phone, CRM platforms, and video meetings.. . Troubleshoot issues and support Salesforce-based insurance solutions, ensuring timely and accurate resolution.. . Document interactions and maintain follow-ups in line with internal processes, escalating issues when needed.. . Perform installations, configurations, and updates on the system and Salesforce platform.. . Conduct end-user training on CRM workflows and processes.. . Maintain knowledge base content to support self-service and internal reference.. . Understand and support integration flows, data structures, and compliance within the insurance industry.. . Collaborate cross-functionally with internal teams such as R&D, Product, Customer Success, and Implementation.. . Take full ownership of U.S. support issues, acting as the main specialist for the region.. . . 2–3 years of experience in a software/SaaS support role, with proven technical troubleshooting skills.. . Hands-on experience supporting Salesforce-based applications.. . Familiarity with corporate application support standards and customer service best practices.. . Ability to work independently and manage priorities effectively in a high-paced environment.. . Strong communication skills, both written and verbal, with a customer-centric approach.. . Nice to have:. . . Experience in the insurance industry.. . Salesforce certifications.. . Familiarity with Jira and Confluence.. . . . Company Location: United States.