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Customer Success Manager at Valsoft Corporation. About Sadie.  . Sadie is revolutionizing the way hospitality businesses handle customer interactions through intelligent voice automation and AI. Whether it’s taking bookings, answering calls, or managing orders, Sadie acts as a smart, always-on AI Host that integrates seamlessly with a business’s existing systems. . We specialize in creating best-in-class voice experiences for restaurants and hotels, and we’re just getting started. As we scale globally, we’re looking for a Customer Success Manager to help ensure every customer experience is exceptional—from day one onward. .  . About the Role . As our Customer Success Manager, you’ll be the face of Sadie to our restaurant partners—responsible for onboarding, supporting, and growing relationships across our customer base. This role blends hands-on implementation, day-to-day relationship management, and process development. You’ll work closely with Product, Partnerships, Engineering, and Sales to ensure a frictionless experience and long-term customer happiness. . What You Will Do. Customer Onboarding & Implementation.  . Manage the end-to-end onboarding of new restaurant partners . Set clear expectations, provide training, and ensure full system adoption . Collaborate with integration and support teams to deliver a fast, smooth go-live . Ongoing Relationship Manageme. nt . Act as the main point of contact post-onboarding . Build trust and strong working relationships with restaurant operators and managers . Monitor customer health and proactively address issues before they escalate . Voice of Customer & Feedback Loops.  . Proactively gather, track, and analyze customer feedback . Identify patterns, surface pain points, and advocate for customer needs internally . Collaborate with Product and Engineering to prioritize improvements based on feedback . Process Development & Internal Collaboration . Help document and improve scalable customer success playbooks . Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing . Develop new initiatives and support programs to improve retention and satisfaction . Retention & Growth.  . Ensure customers understand the full value of Sadie and how to use all relevant features . Identify upsell opportunities or new integrations that add value . Support expansion and referrals within multi-location groups . What You Bring. Have 5+ years of experience in a customer success, account management, or hospitality tech role . Are highly organized, empathetic, and customer-obsessed . Love building relationships and solving problems . Have strong written and verbal communication skills . Are comfortable working in fast-moving environments with competing priorities . Company Location: Australia.