We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Service Representative (E-commerce) - 29041643081 at Activate Talent. We are seeking proactive and customer-centric . e-commerce Customer Service Representatives (CSRs).  to join our dedicated team. As an e-commerce CSR, you will be the frontline support for customers shopping online, handling inquiries, resolving issues, and ensuring a seamless experience across all customer touchpoints, including email, SMS, phone, chat, and online forms. Ideal candidates will have strong communication skills, an affinity for problem-solving, and a passion for providing exceptional service in an e-commerce environment.. Key Responsibilities:. . Customer Engagement:. . . Respond to customer inquiries related to online orders, products, shipping, and account management via email, SMS, phone, chat, and online forms in a timely and professional manner.. . Provide accurate information on product availability, specifications, and policies, ensuring the customer has a smooth and positive shopping experience.. . Address and resolve customer issues, such as order discrepancies, shipping problems, and return/exchange requests, with empathy and efficiency.. . . Issue Resolution:. . . Troubleshoot and resolve product-related issues by collaborating with fulfillment, shipping, and technical teams as needed.. . Escalate complex or unresolved issues to the appropriate departments for further resolution.. . . E-commerce Platform Support:. . . Assist customers with navigating the website, completing purchases, and resolving technical issues related to their online shopping experience.. . Work closely with logistics partners to provide timely updates on order statuses, including shipping and delivery times.. . . Feedback and Improvement:. . . Collect and document customer feedback, suggestions, and emerging trends to help inform business decisions and improve the overall customer experience.. . Participate in continuous improvement initiatives by offering insights based on direct customer interactions.. . . Brand Advocacy:. . . Uphold a consistent and positive brand voice across all customer interactions.. . Engage customers to foster brand loyalty, turning a positive experience into repeat business.. . . Qualifications:. . Proven experience in customer service within an e-commerce environment or online retail.. . Strong written and verbal communication skills, with the ability to address customer inquiries across multiple channels.. . Problem-solving abilities and keen attention to detail, especially when resolving order and product issues.. . Ability to handle high-pressure situations and manage multiple customer interactions simultaneously.. . Proficiency with e-commerce platforms such as Shopify, customer service software like Kustomer, Aircall, Fulfill, UPS, and Slack.. . Familiarity with returns management systems and handling social media inquiries (Instagram, Facebook, Twitter) is a plus.. . Company Location: Philippines.