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Spanish Speaking Remote Support Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to announce an opening for a Spanish Speaking Remote Support Specialist. In this role, you will be the frontline support for Spanish-speaking clients, providing outstanding customer service and technical assistance. This is a remote position ideal for individuals who are proactive and enjoy solving problems for users.. Responsibilities. . Provide high-quality support to Spanish-speaking customers through various remote channels, including phone, email, and chat.. . Identify, diagnose, and troubleshoot technical issues related to software, hardware, and applications.. . Guide customers through step-by-step solutions and walk them through basic troubleshooting processes.. . Keep detailed documentation of support cases and maintain accurate records in the support system.. . Collaborate with technical teams to escalate and resolve more complicated technical issues.. . Conduct follow-ups with clients to ensure complete resolution of issues and achieve customer satisfaction.. . Stay updated on new products, services, and industry trends to enhance customer support experience.. . . Fluency in Spanish and English, with exceptional verbal and written communication skills.. . Prior experience in customer support or technical support is highly desirable.. . Strong troubleshooting abilities and a knack for problem-solving.. . Customer-oriented mindset with excellent interpersonal skills.. . Familiarity with remote assistance tools and customer relationship management (CRM) software is beneficial.. . Ability to work independently in a remote setup while managing multiple tasks efficiently.. . Enthusiasm for technology and a commitment to ongoing professional growth in the tech field.. . Company Location: Spain.