We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Technical Support Lead at BlackStone eIT. Join our dynamic team at BlackStone eIT as a . Technical Support Lead. . In this leadership position, you will be responsible for guiding our technical support team in delivering high-quality support to our clients. You will ensure that customer inquiries and technical issues are resolved promptly and efficiently while fostering a culture of excellence within the team.. Responsibilities. . Lead and manage a team of technical support specialists, providing guidance, motivation, and performance evaluations.. . Serve as the primary escalation point for complex technical support issues and ensure timely resolution.. . Develop and implement best practices for support processes and workflows to improve customer satisfaction.. . Monitor support ticket volumes and trends, ensuring appropriate staffing and resource allocation.. . Provide training and mentorship to team members, enhancing their skills and knowledge.. . Maintain strong relationships with cross-functional teams to facilitate collaboration on product issues and enhancements.. . Create and analyze reports on support activities, identifying areas for improvement.. . Communicate effectively with customers about their issues, ensuring transparency throughout the support process.. . . Bachelor's degree in Computer Science, Information Technology, or a related field.. . 8+ years of experience in technical support lead, including 3+ years in a seniority position.. . Strong technical knowledge and problem-solving skills.. . Excellent interpersonal and communication skills, with a strong customer-focused mindset.. . Experience with support ticketing systems and reporting tools.. . Ability to mentor and develop team members effectively.. . Proven ability to manage complex technical issues and prioritize tasks effectively.. . Familiarity with ITIL or other service management frameworks is a plus.. . Company Location: Egypt.