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Registry Program Manager at PatientIQ. About Us. PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others.. ABOUT THE ROLE. We are seeking a proactive and detail-oriented Program Manager to support the day-to-day operations of our clinical registry programs. This role is ideal for someone who thrives in a client-facing role, enjoys project coordination, and has a passion for improving healthcare through data. You’ll be responsible for managing timelines, deliverables, and communications across multiple registry accounts — ensuring seamless execution and high customer satisfaction.. ROLE RESPONSIBILITIES. . Account & Project Coordination. . . Serve as the operational lead for assigned registry programs, acting as the primary contact for day-to-day questions and tasks.. . Coordinate internal meetings, timelines, and deliverables across Product, Support, Engineering, and Customer Success teams.. . Schedule and lead recurring client check-ins to review status updates, timelines, and action items.. . Maintain project trackers, follow-up logs, and shared documentation across accounts.. . . Customer Communication & Execution Support. . . Prepare and deliver program updates, status reports, and meeting summaries for customers.. . Help clarify customer goals and requirements, ensuring all stakeholders are aligned on scope and expectations.. . Respond to client inquiries in a timely, professional manner — escalating issues appropriately.. . Support training and onboarding efforts for new registry users as needed.. . . Workflow, Documentation & Quality Assurance. . . Collaborate with team members to implement and refine standard operating procedures (SOPs) for registry programs.. . Maintain up-to-date documentation in Notion and ensure internal and external materials reflect the latest workflows.. . Support data quality monitoring processes and help troubleshoot basic reporting or submission issues.. . . Cross-Functional Collaboration. . . Partner with Product, Implementation, and Engineering to align on feature needs or issues impacting registry delivery.. . Participate in improvement initiatives focused on increasing efficiency, enhancing client experience, or automating manual work.. . Actively contribute to cross-team knowledge-sharing and best practices.. . . IDEAL QUALIFICATIONS. . 3–5 years of professional experience in project management, account management, or program coordination in a healthcare, SaaS, or data-driven environment.. . Familiarity with clinical registries, healthcare data workflows, or quality reporting is a strong plus.. . Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously.. . Strong verbal and written communication skills.. . Experience with project management tools (e.g., Asana, Trello), CRM platforms (e.g., Salesforce), or productivity tools (e.g., Notion, Google Suite).. . Bachelor’s degree required; background in health sciences, public health, or a related field is preferred.. . Company Location: United States.